Shipping policy

Shipping Policy

Effective Date: June 7, 2023

Thank you for shopping with Josh's Bees! This Shipping Policy outlines important information regarding shipping products purchased from our website, www.joshsbees.com (the "Site"). Please read this Policy carefully to understand our shipping practices and procedures.

Shipping Methods and Timeframes

We offer shipping services to locations within the United States, the United Kingdom, Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, the Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, and the United Arab Emirates, through reputable shipping carriers. The available shipping methods and estimated delivery timeframes may vary depending on the destination and the product(s) ordered. During checkout, you will be provided with the available shipping options and their respective delivery timeframes for your specific location. 

Order Processing Time

Once you place an order on our Site, please allow two business days for us to process and prepare your order for shipment. Our team will carefully review and pack your items to ensure they are ready for safe transportation. Any order placed after 12:00 PM Eastern Standard Time will be processed the following business day. Please note that order processing time does not include weekends or holidays.

Shipment Confirmation and Tracking

Once your order has been shipped, we will send you a shipment confirmation email containing the tracking number and a link to track the status of your package. Please allow [carrier-specific time] for the tracking information to be updated by the shipping carrier. 

Shipping Costs

Shipping costs are calculated based on various factors, including the shipping method selected, the destination, and the weight and dimensions of the package. The applicable shipping charges will be displayed during the checkout process, and you will have the opportunity to review and accept these charges before finalizing your order.

Customs, Duties, and Taxes

Please note that the destination country's customs authority may impose customs duties, taxes, and other fees for international shipments. These additional charges are the recipient's responsibility and are not included in the product or shipping prices displayed on our Site. The customs policies and import regulations vary from country to country, so we recommend contacting your local customs office for more information about potential fees or restrictions.

Shipping Address Accuracy

Please ensure the shipping address provided during checkout is accurate and complete. We rely on the information you provide to deliver your order correctly. We are not responsible for delays, losses, or additional costs incurred due to inaccurate or incomplete shipping addresses. If you need to change the shipping address after placing your order, please contact our customer support team immediately.

Shipping Restrictions

Certain products may be subject to shipping restrictions or regulations imposed by local authorities or shipping carriers. In such cases, we will comply with the applicable rules and may be unable to ship the restricted products to specific locations. If you attempt to purchase a restricted product, we will notify you and cancel the item from your order if necessary. 

Lost or Damaged Packages

While we take utmost care to ensure that your packages are properly packed and secured, unforeseen circumstances during the shipping process may occasionally result in lost or damaged packages. If your package is lost or damaged in transit, please contact our customer support team immediately. We will work with the shipping carrier to initiate an investigation and resolve the issue as quickly as possible.

Please note that we are not responsible for delays, losses, or damages caused by events beyond our control, such as natural disasters, transportation disruptions, or customs inspections.

Contact Information

If you have any questions or need further assistance regarding our Shipping Policy, please contact our customer support team at buzz@joshsbees.com. We are here to help and provide you with the necessary information regarding your order and shipping inquiries.

Updates to the Shipping Policy We reserve the right to update or modify this Policy at any time without prior notice. Any changes made will be effective immediately upon posting on our Site. We encourage you to review this Policy periodically to stay informed about our shipping practices. 

Thank you for choosing Josh's Bees