Refund policy

Return Policy:

  • You have 14 days from receiving your item to request a return.
  • To be eligible for a return, the item must be in the same condition as received, unused or unworn, with tags, and in its original packaging. You must provide the receipt or proof of purchase.
  • To initiate a return, contact us at buzz@joshsbees.com. Returns should be sent to the following address: 392 Central Avenue, #17349, Jersey City, New Jersey 07307, United States.
  • If your return is accepted, we will provide a return shipping label and instructions for sending the package. Returns must have prior authorization to be accepted.
  • For any return-related inquiries, please reach out to us at buzz@joshsbees.com.

Damages and Issues:

  • Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can address the issue.

Exceptions / Non-returnable Items:

  • Certain items cannot be returned, including perishable goods (food, flowers, plants), custom products (special orders, personalized items), and personal care goods (beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have concerns about your item, please contact us.
  • Sale items and gift cards are not eligible for returns.

Exchanges:

  • To ensure you get the desired item promptly, we recommend returning the product you have. Once the return is accepted, you can purchase the new item separately.

European Union 14-Day Cooling Off Period:

  • If your order is being shipped to the European Union, you can cancel or return it within 14 days without justification. The item must be in the same condition as received, unused or unworn, with tags, and in its original packaging. You must provide the receipt or proof of purchase.

Refunds:

  • We will notify you upon receiving and inspecting your return. You will receive an automatic refund to your original payment method within ten business days if approved. Please note that your bank or credit card company may require additional processing time. If more than 15 business days have passed since your return was approved, please contact us at buzz@joshsbees.com.